Welcome to Help Center
Get to know syd™See All Articles
- What is the Life Quality Index?
- What is the point of all the questions?
- What is the recommended health goal based on?
Account & Registration
- How To Add a Friend
- How do I change my password?
- I’ve forgotten my password
- I’ve forgotten my username
- How do I change my account details?
- How do I delete my account?
Ordering & Shipping
- Where do you ship the kit?
- I haven’t received my DNA kit yet
- I have received my order but it is damaged
- How long will it take to receive my order?
- I haven’t received my supplements order yet
- How do you choose practitioners/therapists?
Sessions & BookingsSee All Articles
Sample Collection & Results
- Have you received my sample?
- Do my results come with an explanation and recommendations?
- What happens if my sample fails to yield sufficient DNA?
- I’m having trouble collecting my sample
- When should I take the test?
- How do I provide a saliva sample?
Payments, Coupons and Credits
- Why was my payment declined?
- Can I pay with cash?
- Can I use PayPal?
- What payment options are available?
- How do I change my currency?
Cancellations & RefundsSee All Articles
Security and PrivacySee All Articles
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