You should be able to find return instructions in the lid of your DNA kit box.
If you can’t find them there, don’t worry! They’re repeated in the pictures below (make sure you’re looking at the right one depending on if you’re sending the sample back from within the UK, from within the EU, or from outside the EU):
And if the picture isn’t showing up, follow these steps:
- Make sure you’ve registered the barcode on your account.
- Make sure the tube cap is screwed on nice and tightly before inserting the tube in the biohazard bag and sealing the bag.
- Insert the biohazard bag into the return box; use the self-seal strip to secure the box.
- If you’re in the UK or EU, your postage is free, so just pop the box in the post. If you’re outside the EU, please remember to apply the relevant postage.
When your sample has been received by our lab, you’ll get a confirmation email. You’ll get another email in about four to five weeks letting you know that your results are ready to view on your personal iamYiam dashboard when you log in to iamYiam.com.