You should receive your results within four to five weeks once your sample has arrived at our lab. Some samples may take slightly longer than this.
You will receive a confirmation email when your results are ready to view in your app.
If you haven’t received anything within six weeks of the confirmation email telling you your sample has been received, please contact us by following the steps below.
- Go to your profile page and click on the gear icon in the top right
- Tap ‘Contact us’