Members

Get to know syd™

• What is syd™?
• Is there an app?
• Where is syd™ available?

The Science

• What is the Life Quality Index?
• What is the point of all the questions?
• What is the recommended health goal based on?

Account & Registration

• How To Add a Friend
• How do I change my password?
• I’ve forgotten my password
• I’ve forgotten my username
• How do I change my account details?
• How do I delete my account?

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Ordering & Shipping

• Where do you ship the kit?
• I haven’t received my DNA kit yet
• I have received my order but it is damaged
• How long will it take to receive my order?
• I haven’t received my supplements order yet
• How do you choose practitioners/therapists?

Sessions & Bookings

• I had connection issues and missed my online booking, can I be refunded?

Sample Collection & Results

• Have you received my sample?
• Do my results come with an explanation and recommendations?
• What happens if my sample fails to yield sufficient DNA?
• I’m having trouble collecting my sample
• When should I take the test?
• How do I provide a saliva sample?

See all 42 articles

Payments, Coupons and Credits

• Why was my payment declined?
• Can I pay with cash?
• Can I use PayPal?
• What payment options are available?
• How do I change my currency?

Cancellations & Refunds

• What is your refund policy?
• How long will my refund take?

Security and Privacy

• Is my data safe?
• Who can see my information?
• What are the terms and conditions?

Get in Touch

• Interested in joining our team?
• What are your contact details?
• How can I make a complaint?