Members
Get to know iamYiam
The Science
Account & Registration
- What’s the difference between Premium and Lite membership?
- How do I upgrade to Premium membership?
- How do I change my password?
- I’ve forgotten my password
- I’ve forgotten my username
- How do I change my account details?
Ordering & Shipping
- What is the delivery cost for the DNA kit?
- Can I order more than one test?
- Where do you ship the kit?
- I haven’t received my DNA kit yet
- I have received my order but it is damaged
- How long will it take to receive my order?
Sessions & Bookings
Sample Collection & Results
- Have you received my sample?
- Do my results come with an explanation and recommendations?
- What happens if my sample fails to yield sufficient DNA?
- I’m having trouble collecting my sample
- When should I take the test?
- How do I provide a saliva sample?
Payments, Coupons and Credits
- How do I update my payment method?
- Why was my payment declined?
- Can I pay with cash?
- Can I use PayPal?
- How can I pay using the credits in my wallet?
- What payment options are available?